Chris Burton
Senior Manager Emea Support @Verint
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WORK HISTORY
Senior Manager Emea Support @Verint
London, GB
Manging support operations across the EMEA region, delivering high-quality service to a diverse enterprise customer base. I drive process improvements, optimise team performance, and align support outcomes with client success goals. Regularly collaborate with cross-functional leaders to evolve support strategy and elevate customer satisfaction across complex service environments.
EDUCATION
West Herts College
Computer and Information Sciences and Support Services
SKILLS
ABOUT CHRIS BURTON
Seasoned operations and customer experience leader with 25+ years of progressive impact, driving performance, simplifying complexity, and building high-energy, high-trust teams across global enterprises.My career spans CX/EX, IT, unified communications, contact centres, vendor management, and customer success, across both B2C and B2B ecosystems. I’ve led transformation from multi-site SMBs to global enterprise, managing direct reports and senior leaders across international, culturally diverse teams.I handle executive-level escalations with precision, setting clear expectations, staying focused on what’s achievable in the moment, and delivering fast, meaningful outcomes. At the heart of my execution is my own 180-Day Playbook, a framework for fast integration, rhythm mapping, and culture alignment. It’s built from personal experience and designed to surface friction, unlock momentum, and help teams bring their best every day.I operate at both at a strategic and operational level I mix Influencing decisions when shaping the future, with surgical analysis when solving challenges in the moment. I am data driven and My focus is always on what can be controlled, ensuring every move is measurable. Colleagues know me as passionate, driven, and relentlessly optimistic, a leader who motivates teams to grow, adapt, and exceed expectations. I thrive on solving complex service challenges with creativity and precision, managing risk and expectations to deliver excellence for both customers and employees.
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