Chris Burns
Lead Product Manager, Social Media at Cox Communications
- Role
- Manager, Social Media at Cox Communications
- Location
- Chesapeake, VA, US
- LinkedIn followers
- 500 followers
General Business & ManagementView LinkedIn profile
About Chris Burns
Building High-Performing Social Media & Customer Care Teams | Platform Expertise |…
Experience
Manager, Social Media
Mar 2013 — Present · Chesapeake, VA, US
Education
Tidewater Community College
Associate of Science - AS
2009 — 2016
Skills
- Performance Metrics
- Computer Hardware
- Strategic Partnerships
- Social Media Strategist
- Workforce Management
- Networking
- Social Media
- Process Improvement
- Telecommunications
- Product Management
- Ecare
- Vendor Management
- Customer Experience
- Network Security
- Enterprise Software
- Supervisory Skills
- Technical Support
- Voip
- Wireless
- Customer Relationship Management (Crm)
- Cross-Functional Team Leadership
- Crm
- Customer Retention
- Customer Service
- Salesforce.com
- Telephony
- Avaya
- Mobile Devices
- Computer Network Operations
- Digital Video
- Social Media Communications
- Troubleshooting
- Hfc
- Team Leadership
- Customer Satisfaction
- Call Centers
- Leadership
- Broadband
- Docsis
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