Chris Brown
15 Years of Success in Optimizing IT Operations in Alignment with Operational Strategies
- Role
- Senior Regional IT Specialist at Burns & McDonnell
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Chris Brown
I am an innovator with over a decade of proven success in guiding businesses in IT program management to drive performance and growth. I am known for my passion and ability to execute business transformation initiatives. I have extensive experience in information systems security, networks, telecommunications, and support.As a technology evangelist, my primary role is to identify shifts and threats and maximize opportunities to optimize business opportunities. I am skilled at aligning the strategic direction of an organization’s information systems and technical infrastructure with the goals of the company. I create best-fit technical solutions and relationships that support business and personal efforts in creating value and saving time.
Experience
Senior Regional IT Specialist
Jan 2021 — Present · Atlanta, GA, US
Support 600 Engineers, Architects, and management across the East Coast Region, Branch, and Project Offices during conversions by assisting technical support staff to identify, troubleshoot, and resolve information systems and to minimize downtime of applications by providing first-and second-tier technology support. Supervise activities including assisting computer users with hardware and software questions, field telephone calls and e-mail messages, diagnosing the nature of the problems, and assisting clients through problem-solving steps. • Deliver technical support to Mac OS, Windows 10 & Windows Server 2008+ operating systems, Active Directory, Exchange/Office 365, and Network Storage. Build and image computers for new hires, contract workers, and management.• Guide new office buildouts, and assist with LAN/WAN and network installation while working closely with Project Managers on new office projects. • Coordinate audio/visual integration partners for the design and implementation of corporate AV standards in any corporate office relocation, remodel, and expansion.
Education
Georgia Institute of Technology
Cyber and Network Security Bootcamp
Auburn University
Bachelor of Business Administration (BBA), Human Resources Management/Personnel Administration, General
2002 — 2006
Skills
- Customer Service
- Video Conferencing
- Audio Conferencing
- Sip
- Webinars
- Call Centers
- Training
- Software Documentation
- Leadership
- Troubleshooting
- Public Trust Security Clearance
- Voip
- Management
- H.323
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