Chris Broussard
Senior IT Support Engineer @Great Lakes Dredge & Dock Company, Llc
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WORK HISTORY
Senior IT Support Engineer @Great Lakes Dredge & Dock Company, Llc
Houston, TX, US
Deliver Tier 2/3 systems support across hybrid cloud and on‑prem environments supporting corporate and field operations• Administer and troubleshoot Azure AD (Entra ID): user/group management, MFA, Conditional Access, and authentication issues• Support Microsoft Intune (Endpoint Manager) for modern device management:o Device enrollment (AAD Join / Hybrid Join)o Compliance and configuration profileso Application deployment and update troubleshooting• Manage Windows 10/11 endpoints using Intune and SCCM, including provisioning, imaging, patching, and lifecycle management• Troubleshoot Microsoft 365 services (Exchange Online, Teams, OneDrive, Outlook)• Partner with infrastructure, networking, security, and cloud teams on escalated incidents and outages• Provide executive-level and VIP support for mission‑critical systems• Manage incidents in ServiceNow, maintaining SLA compliance and detailed documentation
EDUCATION
University of Houston
Bachelor of Science (B.S.), Computer information Systems
SKILLS
ABOUT CHRIS BROUSSARD
With over a decade of experience in IT support and system administration, I currently serve as a Senior IT Support Engineer at Great Lakes Dredge & Dock Company, LLC, where I specialize in hybrid cloud environments and endpoint management. My mission is to deliver seamless and reliable IT solutions to empower corporate and field operations while fostering collaboration across teams. Leveraging my expertise in Azure Active Directory, Microsoft 365, and Intune, I aim to enhance system efficiency and ensure secure, scalable IT infrastructures that align with organizational goals. At Great Lakes, I provide Tier 2/3 support for hybrid cloud and on-premises environments, ensuring the smooth operation of critical systems. I contribute to the management of Windows 10/11 endpoints, Intune, and SCCM for device lifecycle management, as well as troubleshooting challenges in Microsoft 365 services. My role involves partnering with infrastructure teams to address complex technical issues, reflecting a strong commitment to collaboration and user success.
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