Chris Broughton

Operations Manager @TP

Sheffield, GB

Reporting to: Director of Operations Direct Reports:~800 Full-Time Employees (FTEs)Key Responsibilities:Lead and oversee a large-scale operational team, ensuring the delivery of exceptional customer service to claimants.Develop and execute strategic initiatives that drive employee engagement, fostering a positive and high-performing workplace culture.Implement and manage group-wide recognition programs and awards, ensuring timely execution and maximum impact.Optimise operational efficiency through continuous improvement methodologies and best practices.Collaborate closely with senior leadership to align site objectives with overarching business goals.Champion innovation and employee development, ensuring training and upskilling opportunities are readily available.Maintain compliance with company policies, industry regulations, and qualitystandards to support sustainable business growth.Key Skills & Competencies:Strong leadership and stakeholder management capabilities.Proven ability to implement large-scale engagement initiatives.Excellent analytical and problem-solving skills to enhance operational performance.Ability to foster a culture of recognition and continuous improvement.Adaptability to a fast-paced and dynamic environment.