Chris Brase
Manager-IT Service Desk at Principal Financial Group
- Role
- Manager-it Service Desk at Principal Financial Group
- Location
- Des Moines, IA, US
- LinkedIn followers
- 500 followers
Experience
Manager-it Service Desk
Jun 2023 — Present · Des Moines, IA, US
As an IT Service Desk Manager, I lead enterprise IT support operations, ensuring seamless Level 1, Level 2, and Differentiated Support while collaborating with global teams in India and the Philippines to provide 24/7 IT service delivery. My focus is on driving service excellence, optimizing processes, and enhancing the colleague experience through innovation and continuous improvement.
Education
Des Moines Area Community College
CompTIA A+ Certification and MCSE Classes
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