Chris Bokoum
Customer Service Specialist @Delta Air Lines
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WORK HISTORY
Customer Service Specialist @Delta Air Lines
Atlanta, GA, US
Major Accomplishment: Answering telephonic customer inquiries in a courteous, friendly, and professional manner using prescribed procedures and scrips. Researching and resolving questions to ensure customer satisfaction and listening attentively and understanding needs and concerns. Educating customers on the process to provide better performance in the future. Transferring calls to appropriate parties when needed if a question or concern is outside of the scope for CSR. Achieving over 95% customer service satisfaction on after-call surveys. Assisted team lead/supervisor with reviewing voicemails left due to high call volume and assisted with training a new representative.
EDUCATION
Georgia State University
Bachelor of Business Administration - BBA Computer Information System
SKILLS
ABOUT CHRIS BOKOUM
Georgia CISSP and CCNA candidate. Expected completion, May 2026 Technically proficient…
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