Chris B.

About Chris B.

I’m a senior leader specializing in retail operations, communications, and customer experience, with over 20 years of experience building high-performing teams, creating scalable processes, and delivering results across dynamic retail environments.Throughout my career, I’ve developed a deep understanding of how to translate strategy into action. I’ve led cross-functional teams, overseen the execution of major operational initiatives, and built tools and SOPs that drive both efficiency and customer satisfaction. I’ve also managed internal communication strategies that improve field execution and engagement, connecting home office vision with frontline reality.What sets me apart is my ability to work across departments, foster collaboration, and lead change management efforts that stick. Whether rolling out new technology, redefining workload planning, or developing enterprise-wide communication strategy, I focus on aligning people, processes, and strategy to move the business forward.Key Strengths:• Communication Strategy• Operations Leadership• Process Innovation & SOP Development• Cross-Functional Collaboration• Team Leadership & Talent Development• Change Management & Field Adoption• Strategic PlanningLet’s connect - I’m always open to discussing how we can improve operations, empower teams, and create meaningful internal and external customer experiences.

Experience

1. Director of Store Operations, Na

   Urban Outfitters

   Mar 2023 — Present · US

   Oversee strategy and execution for retail operations, communications, and customer experience across 200+ North American stores. Lead cross-functional teams focused on operational excellence, efficiency, and results. Drive change management, process innovation, and business alignment to achieve company goals

Education

• Carlisle High School

  High School

  1992 — 1996

• PennWest Edinboro

  Journalism / Political Science

  2001 — 2003