Chris Barnes
Senior Customer Success Manager @Immersive
Signup · Get unlimited contacts
WORK HISTORY
Senior Customer Success Manager @Immersive
Immersive is a Global leading cyber resilience platform that provides hands-on, realistic training and simulations to help organisations assess and build the cyber skills of their workforce, from technical teams to executives, preparing them for real-world threats through interactive labs, crisis simulations, and role-specific learning paths.I was attracted to Immersive due to my Cyber experience, and belief that humans are the best shield when it comes to Cyber Posture, Defence and reducing risk that organisations face. I\'m fortunate enough to work with our Largest Customer and a range of Mid Market and Enterprise Customers from a range of industries such as Automative, Retail, Legal, Critical Energy, Consulting and Financial Sectors. My role includes- Managing all aspects of the customer life cycle from Onboarding, Success Planning, Implementation Adoption, through to Value Realisation, Renewal and Expansion- Ensuring customers are seeing and exceeding value from the solution through building deep trusted relationships with Champions and being an Extension of their team, demonstrating Business Outcomes to Executive Sponsors and ensuring Immersive becomes a Business Critical Solution as part of Organisations Cyber Investment and Strategy- Delivering Executive Business Reviews aligning on success criteria, sharing relevant roadmap updates and ensuring business outcomes are being met- Forecasting any potential churn, and using different product lead, platform lead, use case lead and commercial based strategies to deter this and lead to high levels of retention- Creating a strong culture of customer advocacy through Case Study delivery, including key accounts in the CustomerAdvisoryBoard and engaging with Customer Marketing to execute on well attended events- Ultimately responsible for creating a successful product adoption, journey and experience resulting in Successful value realities for customers, and Renewal / upsell success for the business
EDUCATION
Prudhoe Community High School
GCSE
Prudhoe Community High School
A Level
Northumbria University
Bachelor of Laws (LLB)
SKILLS
ABOUT CHRIS BARNES
Professional, creative and experienced Customer Success Manager at Immersive. With 10 years of Customer Success experience in the SaaS space, I specialise within the Cyber Security sector. I have amassed a set of skills that are centred on relationship building and delivering value. In this time the characteristics I have developed include the ability to work well as part of a team, be critically analytical, solve problems and manage client accounts in high pressure and fast paced environments to deliver results. I have a strong drive to define and help businesses achieve their desired outcomes and assess what success means for clients. I strive for continued personal development and achieving strong results for my department and company. My experience in SaaS includes working for a Global Leading Media Intelligence Platform (Meltwater) an SEO and Content Company (BrightEdge) an AppSec Cyber Security Developer Training Platform (Secure Code Warrior) eCommerce & Operations space (Linnworks) Cyber Security Operations space (Arctic Wolf) and now in the Cyber Workforce Resilience area at Immersive Labs I have experience in working with a range of customers in terms of mid market, agency and Global Enterprise companies from a variety of industries. Reliable, creative, and driven, I\'m motivated by assisting businesses achieve their goals as a strategic partner and improve their processes through Digital Transformation. I am passionate about Data Driven solutions, and have vast experience working with Global Enterprise Customers at Scale to improve their strategy and business outcomes.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.