Chris Angst
AVP, Intelligent Business Process Automation @Sun Life
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WORK HISTORY
AVP, Intelligent Business Process Automation @Sun Life
Waterloo, ON, CA
Partner with Sun Life business and technology groups to design, develop, implement and maintain our Enterprise Case Management platform implementation built on the Pega platform. Identify and develop continuous improvement opportunities, including how to improve speed of delivery and how to leverage DevOps, and manage items that are common across all systems in scope.Develop and update strategies, maintain and evolve our roadmap for workflow / enterprise case management that aligns to business goals and objectives across various business groups and business units. Provide leadership to a large team of IT resources focused on Pega solutions architecture, integration with other Sun Life systems, reuse, guardrail tolerance and management.Maintain and update best practices for workflow design, development and implementations. This includes hiring, performance management, career growth, coaching and cultivating team culture.Represent the business and IT in developing, maintaining and evolving vendor relationships.Monitor implementations and results, ensuring that the desired benefits are successfully achieved. Ensure tools, best practices, consistent methods, policies and standardized processes are leveraged with a focus on quality and efficiency.
EDUCATION
Conestoga College
Ontario Management Development Program (OMDP), Business
SKILLS
ABOUT CHRIS ANGST
29 years of experience as a transformational leader who motivates teams through change and influences others to achieve organizations goals in Financial Services, Telecommunications and Information Technology industries.Led our annual project initiatives planning exercise for the Enterprise Infrastructure division. This included setting a schedule, estimating the cost of each initiative and obtaining executive signoffExperience as Executive Sponsor representing my division of three thousand employees in a major business transformation initiative and leading a program team assigned to execute on deliverables. Experience defining and executing strategies to implement new processes across global organizations that change the way employees work.Saved $1M per quarter and increased customer satisfaction scores through data mining and analysis of social media properties and customer support interactions, then worked with Vice Presidents of Product Management and Product Development to address the trends.Managed highly complex initiatives, involving multiple functions and stakeholders, including on-time delivery to specifications and within cost constraints.
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