Christopher Mendoza
🚀 Strategic Leader in Customer Success | Education Innovation | Scalable Impact through Tech
- Role
- Customer Success Manager at Lavner Education
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Christopher Mendoza
Profile Driven by a passion for empowering schools, districts, and mission-aligned…
Experience
Customer Success Manager
Apr 2024 — Present · Philadelphia, PA, US
Owned customer issues reported and saw problems through to resolution• Researched, diagnosed, troubleshot, and identified solutions to resolve system and customer issues• Followed standard procedures for proper escalation of unresolved issues to the appropriate internal teams• Collaborated with customers to quickly understand root causes of problems • Talked clients through a series of actions via phone, email, and chat to resolve issues • Escalated unresolved issues to appropriate internal teams• Provided prompt, and accurate, feedback to customers and internal teams as needed• Referenced, and maintained, internal databases or external resources to provide accurate solutions • Logged and document all issues• Prioritized and managed several open issues at one time• Proactively monitored internal databases and systems to prevent issues before they happened• Represented the company well through customer relations to maintain positive customer relationships
Education
Schreiner University
Certificate
2018 — 2019
The University of Texas at Austin
Bachelor of Arts - BA
2009 — 2013
The Johns Hopkins University
Master of Science - MS
2013 — 2015
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