Christian Farwig
Head of Customer Support @Zolar
Berlin, DE
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jan 2022 — Present
Head of Customer Support @Zolar
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Berlin, DE
Leading the Customer Support department, responsible for managing customers projects from start to completion, including claim management and technical support. • Introduction of nearshore outsourcing for selected tasks • NPS + 80% • First Response times -20%, Time to Resolve -25%
EDUCATION
1986 — 1994
University of Hamburg
Dipl.-Kfm, Economics, Computer Sciences
ABOUT CHRISTIAN FARWIG
I have majored in economics with a focus on commercial informatics and my main expertise…
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