Chovi N.
Senior Customer Success Manager @BiasSync | Authentic Relationship Builder, Strategic Partner
- Role
- Senior Customer Success Manager at Biassync
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Chovi N.
As a dedicated professional with 5 years of experience in customer success and account…
Experience
Senior Customer Success Manager
Feb 2023 — Present · Los Angeles, CA, US
Managing the full client roster of the company, over $300k of ARR- Plan and execute the full client journey through intentional touchpoints, onboarding, and relationship building- Build trusted relationships with the Product team to provide insights for strategic investment decisions- Evolve and refine the Customer Success methodology for a growing customer base- Develop authentic relationships with my clients, including key business executives and stakeholders- Strive to know the nuances of my clients’ business objectives, as well as how they plan to leverage BiasSync in order to ensure our value and subsequently their retention and expansion- Successfully designed and implemented the CRM (Hubspot) currently used by the department- Partner cross-functionally to translate business needs and product requirements into new solutions for customers
Education
University of Massachusetts Amherst
Bachelor's degree
2012 — 2015
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