Shilpa Chougule

About Shilpa Chougule

Anchoring the development of ServiceNow\'s employee experience initiatives, my focus is on delivering superior product management for workplace services and IT applications. At the core lies a robust competency in requirements analysis, ensuring that the functional design aligns tightly with business value and stakeholder expectations. This is complemented by a solid grasp of ITIL principles, which guide the service management capabilities within IT, Legal, and Finance processes. As the team\'s product owner and stakeholder proxy, collaboration is key, whether it\'s with UX/UI designers to enhance user adoption or navigating the intricacies of privacy and legal compliance. Our collective efforts have established a strong service delivery model, serving multiple clients with precision and aligning technological solutions with strategic business initiatives.

Experience

1. Product Manager - Employee Experience Powered by Ai

   ServiceNow

   Feb 2021 — Present

   AI Product Manager | Enterprise SaaS - Employee WorkflowsExperienced product leader specializing in AI-powered enterprise solutions with a track record of shipping sophisticated yet intuitive technical products for developer audiences.AI Product Expertise:Hands-on experience integrating AI into enterprise workflows—from prototyping and automation to evaluating LLMs, AI agents, and generative AI solutionsKnowledge of RAG, MCP, context engineering, autonomous agents, and AI reliability patternsActive practitioner who builds prototypes to explore AI\'s transformative potentialStrategic Execution:Exceptionally killed at prioritization and making smart trade-offs across customer needs, technical constraints, and business goalsTransform ambiguous problems into clear product requirements and executable roadmaps that engineering teams can act onCustomer-Driven Innovation:Deep curiosity about user needs with a proven ability to build lasting customer relationshipsExpert at synthesizing diverse feedback into actionable product insights that drive meaningful innovation

Education

• Walchand College of Engineering Sangli

  Bachelor's Degree, Information Technology

• Oklahoma State University

  Master of Science, Computer Science

Skills

• Bmc Patrol
• Business Analysis
• Consulting
• Cmdb
• Incident Management
• Integration
• Pre-Sales
• Bmc Remedy
• Itil
• Configuration Management
• Service Management
• Salesforce.com
• Addm
• Project Management
• Training
• Testing
• Requirements Analysis
• Cloud Computing
• IT Service Management
• Change Management
• Bmc Remedyforce
• Solution Architecture