Raymond Cho
Director - IT Support & Development at CherryRoad Technologies Inc.
- Role
- Director - IT Support & Development at Cherryroad
- Location
- Morris Plains, NJ, US
- LinkedIn followers
- 500 followers
About Raymond Cho
ITIL-Certified IT Professional | Software Development | IT Service Management (ITSM)| Helpdesk OperationsWith over 20 years of experience in IT and more than 15 years specializing in software development and IT Service Management, I bring a deep understanding of both technical and operational aspects of IT services. I have a proven track record in custom software development, ITSM process ownership, and helpdesk management, ensuring efficiency and excellence in IT operations.Key Expertise: Custom Software Development – Designing and implementing tailored solutions to meet business needs ITSM Processes & Tools – Leading process optimization and tool ownership for streamlined IT service delivery Helpdesk Management – Overseeing client and internal support teams to enhance user experience and operational efficiency
Experience
Director - IT Support & Development
Mar 2025 — Present
Education
Muhlenberg College
BA, Business
1994 — 1998
Skills
- Bmc Remedy
- Itil Certified
- IT Management
- Business Intelligence
- Team Management
- Data Center
- Project Planning
- Incident Management
- Service Delivery
- Technical Support
- Management
- Business Analysis
- Sharepoint
- Software Documentation
- Sdlc
- Disaster Recovery
- Troubleshooting
- Consulting
- Pmo
- Pmp
- Leadership
- Governance
- Business Process Improvement
- Retail
- Business Process
- Outsourcing
- Visio
- IT Strategy
- Requirements Analysis
- Cloud Computing
- Program Management
- IT Operations
- System Deployment
- Crm
- Itil
- Project Management
- Cross-Functional Team Leadership
- Ms Project
- Sales
- Information Technology
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