Sheena Chong
Product Sales Specialist @ Apple | Designer | Small Candle Business Owner
- Role
- Product Specialist at Apple
- Location
- Sunnyvale, CA, US
- LinkedIn followers
- 500 followers
About Sheena Chong
Professional Customer Service Specialist with 10+ years of working in the Tech Consumer industry. Skills sets include Business Sales & Services, Retail, Quality Assurance, User Research, and Customer Focus. I am a Graphic Designer with a BFA from The Academy of Art University. Also am a small candle business owner of Harmonious Candles.
Experience
Product Specialist
Oct 2014 — Present · Cupertino, CA, US
Welcoming a diverse range of international visitors, business executives, and high-profilesocial media influencer during special events and launches in a retail space.• Personalizing and creating loyal ownership based on customer needs and effectivelycommunicating them with care and empathy, using all tools and resources in a fast-pacedenvironment.• Troubleshoot, diagnose, and resolve customers\' product software by presenting andeducating relevant ways to buy and service recommendations.• Contributed 60% growth quarter to quarter (Q2Q) of revenue, while exceeding expectations-tions; likely to recommend with a rating over 80% and iPhone trade-in 60% increase.• Generated 3x Q2Q for business intros and linked over 4K in business revenue.• Supported with cross-functional team on daily operations by performing accurate morn-ing inventory counts, support software update deployments, and audited online order pickupinventory.
Education
De Anza College
Associate of Arts (AA), Liberal Arts - Arts and Letter Emphasis
2009 — 2012
Academy of Art University
Bachelors of Fine Art, Graphic Design
2018 — 2019
Foothill College
Certificate, Veterinary Assistant
2015 — 2015
Academy of Art University
Associate's Degree, Graphic Design
2012
Skills
- Adobe Acrobat
- Microsoft Word
- Retail Sales
- Time Management
- Cashiering
- Adobe Creative Suite
- Customer Service
- Microsoft Office
- Sales
- Inventory Management
- Retail
- Powerpoint
- Microsoft Excel
- Merchandising
- Social Networking
- Css3
- Javascript
- Html 5
- Graphic Design
- Indesign
- Mac
- Photography
- Dreamweaver
- Illustrator
- Teamwork
- Visual Merchandising
- Selling
- Social Media
- Photoshop
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