Carissa Hobbs

About Carissa Hobbs

I thrive in environments that offer the opportunity to positively impact the lives of others and celebrate company culture. Strategic and solutions-focused Human Resources professional with a strong foundation in employment law, risk mitigation, and full-cycle talent management for high-volume workforces. Recognized for resolving complex employee relations issues with empathy and precision, leading compliance audits, and creating HR processes that balance business goals with employee experience. Currently supporting employees across multiple states, I specialize in building scalable systems for unemployment claims, workers\' compensation, benefits administration, and FMLA/ADA compliance. Known for driving process improvements and training programs that elevate compliance, communication, and retention. With a background in recruiting, employee relations, and leadership development, I bring a holistic, hands-on approach to HR strategy. I believe in fostering a diverse and inclusive culture, and I’m actively involved in initiatives that promote these values. With a deep passion for making a difference in the workplace, I am an HR Generalist dedicated to creating environments where employees succeed.

Experience

1. Talent HR Generalist

   Medix™

   Jul 2023 — Present

   Oversees diverse HR functions for a workforce of temporary employees, leveraging expertise in compliance, employment law, and full employee lifecycle management- Served as a primary escalation point for complex HR matters, including legal issues and sensitive investigations such as harassment and sexual harassment, ensuring timely, fair, and compliant resolutions- Successfully managed all unemployment claims from end to end, including hearings, achieving a consistent win rate of 85–90% while reducing legal exposure and costs- Assisted with benefits data import and provided detailed guidance to employees during the enrollment window, ensuring accurate plan selection and a smooth enrollment experience- Provided oversight of FMLA, and ADA, ensuring compliance with legal standards while enhancing communication and employee support systems- Facilitated workers’ compensation reporting and analysis, coordinating with carriers and identifying trends to drive proactive safety initiatives and claims reduction- Collaborated with Learning and Development to lead onboarding and field trainings, including \"Back to Basics,\" Termination Training, and Harassment and Discrimination, reaching over 500 employees and increasing compliance and engagement- Conducted audits to identify patterns in unemployment claims, workers’ compensation, and legal issues, informing strategic decisions and continuous process improvement- Created and implemented company-wide HR documentation, including termination protocols and state-compliant templates, standardizing processes and reducing risk- Administered quarterly 401(k) reporting, ensuring timely contributions and compliance across all participating talent- Oversaw employment verification and offer letter processes, ensuring compliance and an easy onboarding experience for new hires- Handled equipment recovery processes as HR’s point of escalation, maintaining a 90% resolution rate within five business days.