Chris McGinnis

About Chris McGinnis

To improve my clients security program through risk identification, threat remediation, and policy governance.Specialties: Vulnerability Management, Risk Management, Penetration Testing, Application Security, SOAR, Work Flow, SOX Compliance, PCI Compliance, Identity and Access Management, SIEM, DLP, MDM.

Experience

1. Product Success Manager

   ServiceNow

   Mar 2020 — Present

   Responsible for ensuring our customers’ success with ServiceNow’s SecOps products. Engage and collaborate closely with the ServiceNow R&D teams on escalated technical issues. Mentor field resources in implementation methodology, configuration, and best practices for the SecOps application suite. Help jump start the implementation and adoption of ServiceNow SecOps Products.Work closely with customers, Product Management, Sales, and Professional Services to understand customer goals and outcomes, as well as define success criteria. Define success plans jointly with customers and key stakeholders to deliver high value outcomes.Apply our customer maturity model to facilitate customer enablement, consumption, and growth in a phased and effective manner. Drive customer success and help them to get the outcomes through the entire life cycle to ensure adoption, growth, and renewal.Build trusted customer relationships by coupling deep domain and product expertise with constructive customer engagement. Work in close coordination with the Alliances & Channels team to verify partner quality and Customer Outcomes to communicate with executives.Act as the voice of our customers, conveying needs and issues internally across departments.Serve as a leader among peers, providing guidance on customer engagements, internal relationship-building and long-term team strategy.Prioritize input from customers, Sales, and partners to Product Management to ensure customer feedback is fully represented in our Go-To-Market processes and product roadmap. Foster the customer community through direct engagement, content development, and webinar delivery in partnership with Scale Product Success.Analyze intricate problem scenarios and develop creative solutions to resolve these issues in real time, as well as port back selected solutions into general releases.

Education

• South Mecklenburg High School

  High school diploma

  1998 — 2002

• University of Phoenix

  BSIT, Computer Science

  2005 — 2009

Skills

• IT Security Operations
• Risk Management
• Enterprise Security
• Mobile Device Management
• Security
• Enterprise Software
• Kronos
• IT Audit
• Network Security
• IT Grc
• Application Security
• Penetration Testing
• Management
• Security Incident Response
• Sox Compliancy
• Cissp
• Pci Dss
• Risk Assessment
• Sarbanes-Oxley Act
• Database Security
• Sharepoint
• Threat & Vulnerability Management
• Computer Security
• Information Technology
• Itgc
• Jira
• Active Directory
• Information Security
• Qualys
• Hardware
• Vendor Management
• Splunk