Chloe Walker

Head of Service Management @ZILO™

Beaconsfield, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Jun 2025 — Present

Head of Service Management @ZILO™

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London, GB

SKILLS

IT Service ManagementChange ManagementProject DeliveryWindows ServerOperations ManagementOffice 365LinuxCustomer ServiceAviationTrainingAirlinesProject PlanningService TransitionMicrosoft OfficeVmware VsphereService DeliveryService-Level Agreements (Sla)IT OperationsAgileItilAgile MethodologiesManagementProject ManagementIdentifying TrendsBusiness Process ImprovementTime ManagementVmwareProblem ManagementRed Hat LinuxIncident ManagementTeamworkAirportsStakeholder ManagementCustomer RelationsLinux ServerTeam LeadershipData AnalysisPartner ManagementNew Service Introduction

ABOUT CHLOE WALKER

With over 14 years in the tech service sector, my tenure at ASOS.com as an Incident Problem Manager has solidified my expertise in ensuring service availability and maintaining application services with an unwavering attention to detail. Previously at giffgaff, my role as a Cyber Incident Manager and Senior Live Service Manager honed my competencies in crisis management and operational efficiency. At the heart of my professional journey is a commitment to cyber resilience, a mission that aligns with ASOS.com\'s values of innovative customer experience. My certified skills in Agile Service Management and ISO27001 implementation are instrumental in forging robust incident response strategies that safeguard our company\'s service integrity.

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