Chloe Whitestone
Customer Success Leader | Driving Strategic Outcomes | DevSecOps Platform
- Role
- Manager, Customer Success Managers at GitLab
- Location
- Wilmington, DE, US
- LinkedIn followers
- 500 followers
About Chloe Whitestone
With over 10 years of working with customers, I am passionate about a customer-first approach and partnering with clients to achieve their strategic goals. I find fulfillment in helping people be successful, which led me to customer success as a whole and has been the catalyst for my servant leadership approach. I have proven experience in the Customer Success space, being recognized as GitLab\'s Top CSM/TAM for 2020 and 2021, and President\'s Club Winner for 2019, 2020, and 2021, while holding the largest book of business representing our highest ARR customers. I am known for being a strategic advisor by quickly building trust and removing obstacles that prevent customer lifecycle progress, while ensuring we remain aligned towards desired business outcomes. I\'ve worked with all verticals and industries, having experience partnering with Enterprise, Commercial, and PubSec customers and stakeholders. As a CSM Manager, I have succeeded in hiring and coaching highly-effective and diverse team members who help our customers adopt, scale, and save costs by using more of our product. Through targeted engagement, effective onboarding, ongoing enablement and expansion, and proactive renewal and risk management, my team has exceeded renewal retention quotas every quarter and seen continuous growth in adoption and ARR. I work closely with internal stakeholders to drive initiatives toward improved efficiency. In addition to my day-to-day, I have launched and directed several initiatives focused on CSM skill development, such as executive engagement, leadership, customer enablement, and more. I spend my time being a nerd: watching TV shows (mostly Star Trek ), playing video games, and reading fiction. I love staying at home, but I also enjoy visiting new places, seeing natural wonders (total solar eclipse groupie!), and eating delicious food.
Experience
Manager, Customer Success Managers
Feb 2022 — Present
Hire and manage a team of Enterprise Customer Success Managers (formerly called Technical Account Managers) focused on account health and strategy, leading to retention and growth; mentor and enable the team to succeed; collaborate cross-functionally to drive initiatives and progress.Develop and execute strategies to drive increased net revenue through targeted engagement, effective onboarding, ongoing enablement & expansion, and a scalable data-driven approach.
Education
The University of Delaware
Bachelor of Arts (BA), Ancient Greek and Roman Studies
The Charter School of Wilmington
High School Diploma, STEM
Skills
- Human Resources Information Systems (Hris)
- Social Networking
- Blogging
- Google Suite
- Research
- Editing
- Hris (Adp, Sap, Icims)
- Photoshop
- Editorial
- Human Resources
- Interviewing
- Social Media
- Copywriting
- Applicant Tracking Systems
- Customer Service
- Onboarding
- Writing
- Windows
- Recruiting
- Mac
- Microsoft Office
- Creative Writing
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