Chloe L

About Chloe L

I am a Manager and a Software Engineering Lead at Capgemini, where I deliver enterprise-level solutions for large-scale and high-visibility clients. With combined 10 years in-depth experience in Marketing technology. I combine technical proficiency, marketing strategy, and leadership skills to create innovative and impactful results.I am a leader providing coaching and support, while also taking charge of complex projects and tasks. I develop new technical setups within SFMC and provide solutions to challenging technical problems. I use advanced skills in Email Studio, Journey Builder, Mobile Connect, Automation Studio, Web Studio, Einstein, and Analytics Builder/Dataroma, as well as HTML/CSS, AMPscript, SQL, and Adobe Creative Suite. I also have a strong background in ecommerce and website management, SFMC triggered sends, API integrations, migration, and implementation. I am passionate about learning new programming languages, enhancing my business and leadership skills, and creating innovative and impactful digital marketing strategies.Fueled by change and driven by challenge, I thrive in fast-paced environments where growth, innovation, and problem-solving are constant. I’m energized by complexity, quick to adapt, and always looking for the next opportunity to push boundaries and make an impact.DISC Personality - Di

Experience

1. Manager - Technical Lead

   Capgemini

   May 2023 — Present · Manhattan, NY, US

   Combining technical leadership with a results-oriented mindset—delivering high-performance technical solutions aligned with the client’s business goals.Client #2: Fortune 100 Financial Services, NYCClient #1: 2 year engagement; multiple high visibility technical projects.(#1 Largest U.S. Credit Union): • Executed a major technical migration, ensuring a smooth transition and improved platform scalability with no disruption to business operations.• Designed and launched a custom automated workflow of 60+ personalized, dynamic email messages featuring complex logic, rule-based naming conventions, and time-based triggers.• Engineered new technical frameworks within SFMC that significantly improved QA and troubleshooting efficiency across production environments.• Served as team lead for a 6-member technical team, providing coaching, mentoring, and daily project oversight—resulting in improved productivity and collaboration.• Developed modular, reusable templates and technical architectures to support scalable campaign deployment and enhanced brand consistency.• Acted as a key liaison with marketing teams, and IT stakeholders, ensuring alignment across technical strategy, project execution, and business impact.• Solved complex technical issues independently, maintaining delivery velocity and minimizing risk in fast-paced project environments.These roles sharpened my ability to lead under pressure, drive innovation, and influence across client and internal teams. I take pride in delivering solutions that are not only technically sound but strategically aligned and business-driven.

Education

• SUNY Albany

  Bachelor of Arts (B.A.), minor in Business Communications

  2011 — 2013

• SUNY Adirondack

  Associate of Applied Science (A.A.S), Digital Communication and Media/Multimedia

  2008 — 2010