Chloe Lee

Junior IT Service Desk Analyst @Watson Farley & Williams

London, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Nov 2024 — Present

Junior IT Service Desk Analyst @Watson Farley & Williams

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Organize and manage tickets through Hornbill platform- Provide assistance to users with various types of queries/issues, including- Purchase orders and inventory management (stock)- Technical support for- Laptop builds and configurations - Audio-visual (AV) equipment setup - Meeting room setup and management - Desk visits for troubleshooting and repair of faulty equipment - Equipment logging and management

EDUCATION

2001 — 2007

Weston Favell Upper School

GCSE's

2012 — 2014

Amersham and Wycombe

BTEC IT Level 3

2007 — 2008

Education Youth Services

Entry Levels

2009 — 2012

Northampton college

BTEC IT level 2 software pathway

2014 — 2017

University of Greenwich

BSc Hons Computing

SKILLS

Time ManagementSql Server Management StudioMicrosoft ExchangeCascading Style Sheets (Css)Microsoft ExcelTeamworkVisual StudioHtmlWindowsAgile MethodologiesOracle Sql DeveloperWebrostingJavascriptDreamweaverNetbeansComputer HardwareRetail SalesSoftware Project ManagementServersCrmActive DirectoryCommunicationVisual BasicMysqlCustomer ServiceIrisUnified Modeling Language (Uml)Game DesignMicrosoft OfficeEvent AssistantEvent AssistantC#TroubleshootingJavaAnimationDatabase DesignStoryboarding

ABOUT CHLOE LEE

I am an IT graduate from the University of Greenwich with a First Class degree in BSc…

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Chloe Lee — Junior IT Service Desk Analyst at Watson Farley & Williams in London, GB | Unifers