Chloe Euale
Workforce Analyst, National Claims @Aviva Canada
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WORK HISTORY
Workforce Analyst, National Claims @Aviva Canada
Oakville, ON, CA
Multinational insurance and finance company2024 net revenue of $55.37 Billion2024 reported total assets of $497.24 Billion• Lead workforce planning and intraday operations for Aviva’s national claims contact centre, optimizing schedules, forecasts, and capacity to maintain service levels and operational efficiency.• Partner with leadership and cross-functional stakeholders to identify gaps, implement process improvements, and mitigate real-time operational risks.• Deliver actionable workforce insights through dashboards, reporting, and analysis, enabling data-driven decision-making at a national scale.
EDUCATION
Brock University
Bachelor of Arts - BA, Business Communications
Harvard University
Certificate, Entrepreneurship in Emerging Economies
ABOUT CHLOE EUALE
Human capital and workforce planning professional with 6+ years of experience in high-growth retail and financial service environments. Experienced in retail strategy, operations, project management, and data-driven decision-making. Transitioning into consulting with a focus on strategic workforce planning, innovation and business insights.
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