Chloe Taylor
Manager, Strategic Insights @Kajabi
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WORK HISTORY
Manager, Strategic Insights @Kajabi
Simplified decision-making with comprehensive data-story reports for SLT - Influenced product roadmap by leading the Voice of Customer program at Kajabi + Directly led to the addition of 12 feature updates or product releases across six months - Reported on 50+ metrics on a weekly and monthly basis to guide weekly business reviews for the Customer Experience department\'s senior leadership team + Ensured visibility into all business-critical metrics across Customer Support, Customer Knowledge & Training, and Customer Success - Conducted ad-hoc research projects to demonstrate the ROI of various Customer Experience programs + Revealed a 100x lift on purchase rate when guiding leads to an evergreen Customer Experience resource compared to an analogous lead-magnet conversion where marketing did not use Customer Experience resources - Developed and mentored a team of analysts to deliver operational reporting for Product Managers and Customer Experience Senior Leadership
EDUCATION
Queen's University
Bachelor of Arts - BA, Classical and Ancient Studies
ABOUT CHLOE TAYLOR
With more than ten years of experience in handling and analyzing business-critical datasets, I am a strategic storyteller passionate about data. My goal is to produce actionable insights that align with key customer and product initiatives, thereby driving revenue and user gains while keeping operational costs in check. As the head of the Strategic Insights team at Kajabi, I am responsible for utilizing Voice-of-Customer insights to enhance our product offerings. Additionally, I conduct thorough opportunity-gap analyses by combining quantitative and qualitative data sources to create compelling strategy proposals and recommendations for the business. Loves- Being a partner with data - BI Tools (Tableau, Looker)- Excel & Gsheets - SaaS businesses
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