Chloe Sutherland
London Operations and Repair Coordinator @Steer Automotive Group
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WORK HISTORY
London Operations and Repair Coordinator @Steer Automotive Group
As a London Operations and Repair Coordinator, I manage the movement of courtesy vehicles and booking vehicle repairs across 10 body shops in London, liaising with site and transport managers to ensure efficient scheduling. I organize and maintain diaries for all sites, booking hundreds of vehicles for repair each week, as well as handling any phone calls and emails related to vehicle bookings. I also coordinate with third-party companies on mutual clients’ claims, ensuring clear and timely communication. My role requires strong organisational skills, effective multitasking, and collaboration with various teams to keep operations running smoothly.
EDUCATION
University of Winchester
English Linguistics with Forensic Linguistics, Applied Linguistics
ABOUT CHLOE SUTHERLAND
As a London Operations and Repair Coordinator, I manage the bookings dashboard of hundreds of cars and a fleet of courtesy vehicles across 10 body shops in London, ensuring smooth coordination and efficient operations. I specialise in rebalancing the bookings and optimising dashboards to help body shops exceed sales targets. Additionally, I provide regular updates and reports to managers, enabling data-driven decisions to improve performance. My role involves liaising with site and transport managers, handling communication with third-party companies, working with roadworthy and unroadworthy vehicles, and ensuring timely vehicle repairs.
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