Chloe Shepherd

Senior Client Support Manager @Enjoy

Warrington, GB

I am responsible for driving lead generation and managing campaigns to achieve business objectives. I oversee client onboarding and account management, ensuring smooth transitions and long-term satisfaction. I track and report on performance metrics, leveraging insights to optimise the customer journey. Additionally, I contribute to creative and content development, manage websites and digital assets and handle marketing automation and CRM systems. I am also involved in strategy and project management, working to deliver impactful marketing initiatives that align with company goals and ultimately drive leads and increase ROI. Some of my key achievements in this role during 2024:Achieved a 19.83% growth in leads surpassing targets and increasing client acquisition. Generated over leads in 2024 exceeding target by leads. Successfully reduced CPA by 39.21% YoY across multi-channel marketing campaigns. Contributed to £1.3M growth in membership revenue in 2024. Increased monthly membership revenue by £230K YoY driving significant business growth.

Cheadle and Marple Sixth Form College

A - levels , English Language, Media Studies and Photography

Liverpool John Moores University

Bachelor's degree, Marketing

Chapel en-le Frith High School

GCSE's