Chloe Scanlon
General Manager @The James
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WORK HISTORY
General Manager @The James
Liverpool, GB
EDUCATION
Liverpool John Moores University
Forensic Psychology with Criminal Justice, Natural Sciences
SKILLS
ABOUT CHLOE SCANLON
With over 14 years of experience in hospitality and customer service, I am a people-focused, results-driven leader transitioning into the BTR sector. I’ve managed large-scale hotel operations for recognised brands including IHG, Hilton and Leonardo, developing strong skills in customer experience, facilities management, team leadership and operational efficiency. Throughout my career I’ve built and led high-performing teams, improved service standards, driven commercial performance and maintained rigorous compliance across multimillion-pound operations. I’m known for creating positive workplace cultures, enhancing customer satisfaction and turning strategic goals into measurable results. I bring a strong commercial mindset, excellent stakeholder management and a passion for delivering high-quality customer experiences - expertise I’m excited to apply within a BTR environment.
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