Chloe Paez
Hospitality and Tourism Management
- Role
- Guest Service Representative at Unrivaled Basketball
- Location
- Miami, FL, US
- LinkedIn followers
- 500 followers
About Chloe Paez
Our team at Aloft Hotels thrives on providing exceptional guest experiences, a commitment…
Experience
Guest Service Representative
Jan 2025 — Present · Miami, FL, US
Provided outstanding customer service by assisting guests with ticket scanning, seating, and resolving inquiries during basketball games and events. • Delivered information about arena amenities, event schedules, and promotions to enhance the guest experience. • Ensured a safe and welcoming environment by monitoring crowd activity and addressing safety concerns. • Supported VIP and premium ticket holders with personalized service to elevate their game-day experience. • Collaborated with team members to address guest feedback and resolve high-pressure situations effectively.
Education
Florida International University
Bachelor Of Science in Hospitality and Tourism Management, Hospitality Administration/Management
2024
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