Chloe Lynn
Head of Product Operations @Academy
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WORK HISTORY
Head of Product Operations @Academy
Academy drives business transformation by identifying & developing high-potential diverse talent into top performing tech talent for the likes of Aldermore, Ocado and SIS. Currently leading a programme within a major UK bank that unlocks potential by focusing on identifying key psychometric indicators which highlight an individual\'s natural aptitude, motivation, and capacity to learn. By removing traditional barriers to opportunities such as experience, we create opportunities for overlooked high potential groups of individuals.Other key projects include- Creating a feedback tagging system on Notion that consolidated 500+ insights into one platform, boosting cross-functional team knowledge & engagement by 40%- Establishing a Customer Advisory Board with the CPO, conducting 3+ interviews which generated 10 key insights used to realign our product mission- Conducting in-depth Ideal Customer Profile (ICP) analysis, increasing the accuracy of lead generation activities by 25%- Supporting the CEO to re-align business and product model strategies, reducing the new business acquisition cycle length by 30%.
EDUCATION
Stamford School
GCSE - A LEVEL, Education
University of Leeds
Bachelor of Arts - BA, Cultural and Media Studies
ABOUT CHLOE LYNN
I am a results-driven Product Operations Partner with a strong track record in driving business transformations from the top down, optimising efficiency, and building impactful ed-tech products. With expertise in user-focused development and process optimisation, I excel in leveraging data-driven insights to deliver innovative solutions that align with strategic business goals.At Academy, I lead initiatives that cultivate diverse tech talent into top-performing professionals. My achievements include boosting cross-functional engagement by 40% through a feedback tagging system and establishing a Customer Advisory Board that realigned our product mission. By conducting an Ideal Customer Profile analysis, I improved lead generation accuracy by 25% and collaborated with the CEO to reduce the business acquisition cycle by 30%.Previously, as the Senior Head of Product Operations at Sales Impact Academy, I spearheaded a transformative operational turnaround, enhancing efficiency by 270%. I managed a £1M product budget, achieving a 53% cost reduction while maintaining quality. My leadership in migrating learners to a custom LMS increased client renewals by 15%, and a \'free trial\' initiative I launched secured a pipeline of new revenue.I excel in project + product management, operational optimisation, and fostering cross-functional collaboration. My ability to dissect complex processes and reconstruct them for optimal performance is complemented by my ability to collaborate cross functionally with leadership, enabling company wide impact and implementation.
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