Chloe Lynch

Enquiry Manager @Reeves - The Pension Specialists

Newcastle upon Tyne, GB

Client Enquiry Management: Oversee and manage all client inquiries, ensuring timely and accurate responses to queries related to pension schemes, account details, and service issues.Process Improvement: Continuously assess and improve enquiry handling processes to enhance efficiency, accuracy, and overall client satisfaction.Team Leadership: Lead and mentor a team of enquiry handlers, providing guidance, training, and support to ensure high standards of service and compliance with company policies.Issue Resolution: Handle complex or escalated enquiries, resolving issues promptly and effectively while maintaining a high level of professionalism and client care.Reporting and Analysis: Monitor and analyse enquiry trends and performance metrics, preparing regular reports for senior management to inform decision-making and strategic planning.Compliance and Quality Assurance: Ensure all responses and actions comply with regulatory requirements and internal standards, maintaining a high level of accuracy and consistency in enquiry management.