Chloe Jones
Customer Success Executive @Tsd
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WORK HISTORY
Customer Success Executive @Tsd
I look after client relationships and help keep everything ticking along - further building on strong relationships with TSD. A UK based digital agency and Umbraco Gold Partner thats been designing, building and looking after e-commerce websites and business-critical systems for over 20 years. Specialising in the more complex side of online retail - connecting websites to stock management, finance systems and CRMs so everything just works. Delivering cutting-edge platforms that drive business success.
EDUCATION
The University of Bolton
Bachelor of Science - BS, Animal management and Welfare
ABOUT CHLOE JONES
My career has seen me gain extensive experience in the coordination of multi-functional teams of between 20-40 employees. Much of my career was gained at Mars Pet Care, where I was able to ensure trials were run to the highest standards of welfare while generating useful results. I’ve always been happy to work in environments in which I can pursue my love of all things animal; I hold a BSc in Animal Management and Welfare and have had a number of voluntary roles with animals. Nevertheless, I have also delivered real value in other sectors. Here are some of my career highlights: Helped to generate at least of business by creating fee proposals for new and existing clients. Handling all activity for 8 major client accounts as well as ad-hoc enquiries for one-off customers. Played a key role in employing new staff members, including interviewing and contributing to hiring decisions. Trained new staff in the use of CRM and other tools. Also provided ongoing mentorship to the new Account Coordinators that were hired when I was promoted. Organised all movements of engineers and arranged resources and appointments. Coordination of 38 team members in total. My strengths centre on my organisational and people skills, and I consistently explore ways to make processes more efficient, simpler, and more cost-effective, while ensuring that everyone has what they need to do their jobs well. I am a fast learner with a hunger to make things work better. I am always happy to hear about interesting opportunities.
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