Chloe Fordham

Business Operations Manager @Pulse Fibre

London, GB

Oversee the planning, execution, and management of network deployment projects, including infrastructure installation and network design- Developing and implementing operational policies, procedures, and best practices to streamline workflows and optimise resource utilisation- Collaboration with cross-functional teams to ensure alignment of operational activities with overall business objectives and strategies- Collaboration with the customer support team to address customer inquiries, escalations, and complaints in a timely and professional manner, and implement strategies to enhance customer satisfaction and retention.