Labrina Loving

About Labrina Loving

Strategic and results-driven technical sales leader with deep expertise in Cloud Native Architectures, Data and Analytics, AI and Identity. Specialized focus on ISV/Digital Native and Startup customers across Open Source, Public Sector, Healthcare, Gaming, and Media industries. Proven success building high-performing technical teams, implementing strategic customer programs, driving pre-sales and post-sales discussions with key decision makers, and building deep technical content to support customers. Actively champions growing diversity in tech through STEM and Technical Community engagement.

Experience

1. Senior Manager, Customer Engineering

   Microsoft

   May 2020 — Present

   Led a team of Customer Engineers working on our most strategic Enterprise and ISV/Digital Native customers. Responsible for driving Azure Consumed Revenue and the addition of 250+ new Marketplace offers through driving app modernization.• Recruit, grow, and develop the best talent, creating a high-performance culture through the model-coach-care framework. • • Cross-collaboration across Product Groups, Marketing, and Docs teams to drive key partnerships with Open-Source customers to build IP for Stateful workloads on Azure Kubernetes Service(AKS). • Responsible for building technical requirements and driving the technical criteria for partner certification Azure Certified Software Designation Technical Criteria.• Collaborated with Product and Business Groups to address key gaps in cloud native, resiliency and identity on Azure. Key Initiatives included Software as a service (SaaS) Workload Documentation - Microsoft Azure Well-Architected Framework | Microsoft Learn and Architectural considerations for identity in a multitenant solution - Azure Architecture Center | Microsoft Learn.• Drove Solution Improvement Plans for our most strategic ISV customers experiencing customer satisfaction issues, increasing overall Platform Customer Satisfaction scores by 23%. Worked across Microsoft teams to remove roadblocks for capacity and product gaps as well as working side-by-side with customers to improve their reliability and security posture.• Built strategy around scaling our AI on Azure compute through targeted programs and self-serve offerings, leading to 3% Month-over-Month growth.• Collaborated with key ISV/Startup partners at technical conferences to showcase their solutions on Azure.• Through learnings from over customer projects, leveraged AI tooling to provide our Product Groups insights on top customer challenges, customer profiles, user journeys, jobs-to-be-done, and industry trends related to Cloud Native Migration/Modernization space.

Education

• University of Michigan

  Industrial and Operations Engineering

  1994 — 1999

Skills

• Visual Studio
• Sql
• Visio
• Asp.net
• Xml
• Database Design
• Web Applications
• Requirements Analysis
• Cloud Computing
• Web Services
• Software Development
• Scrum
• Biztalk
• .net Framework
• C#
• .net
• Microsoft Technologies
• Microsoft Sql Server
• Tfs
• Data Modeling
• Business Analysis
• Application Architecture
• Sharepoint
• Software Project Management
• Soa
• Itil
• Microsoft Crm
• Ssrs
• Entity Framework
• IT Strategy
• Iis
• Ionic Framework
• Knockoutjs
• Databases
• Sdlc
• Angularjs
• Solution Architecture
• Xamarin
• Html 5
• Business Intelligence