Peggy Chiu

About Peggy Chiu

Customer Success leader with 15+ years of experience driving client satisfaction, retention, and revenue growth. Bilingual and versatile, I have successfully led cross-functional teams, managing multimillion-dollar accounts and delivering measurable impact on client success and business outcomes.I specialize in scaling customer success operations, fostering long-term client relationships, and optimizing processes to improve adoption and retention. Known for being professional, creative, and analytical, I thrive in dynamic environments and enjoy solving complex client challenges.

Experience

1. Head of Customer Success

   Certain

   Aug 2024 — Present

   Lead a cross-functional team of Customer Success, Product, Development, Support and Professional Services professionals to enhance customer satisfaction by developing and executing strategies that improve customer onboarding, adoption, and engagement. Serve as a trusted advisor to enterprise clients by ensuring their business objectives are met, while championing a customer-centric culture and mentoring a high-performing team to drive retention and growth in a SaaS environment.

Education

• University of California, Santa Cruz

  Bachelor of Arts (B.A.), Bsuiness Management/Economics

  2000 — 2004

Skills

• Marketing
• Product Management
• Sales
• Cross-Functional Team Leadership
• Marketing Strategy
• Product Marketing
• Merchandising
• Customer Service
• Strategic Planning
• Social Media
• Public Relations
• Consumer Products
• Management
• E-Commerce
• Social Media Marketing
• Inventory Management
• Project Management
• Retail
• Salesforce.com
• Multi-Channel Retail
• Account Management