Chitwan Tayal
EY | ISB | SRCC
- Role
- Senior Consultant at EY-Parthenon
- Location
- South Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Chitwan Tayal
Strategy consultant with 6+ years of experience driving large-scale business…
Experience
Senior Consultant
Oct 2023 — Present
Utility set-up | Multinational BPO firm in Life and Pensions industry- Co-created blueprint for \"utility-based\" operating model covering customer journeys across retirement products including: Journeys and products in scope, interaction model, onshore / offshore FTE and R&R- Conducted scenario analysis for self-service portal implementation for each customer journey in scope to enhance customer experience and improve digital adoption- Mapped end-to-end Contact Center and Back Office colleague journeys by each customer journey and communication channel for workflow optimizationL2C diagnostics | Financial services provider - Conducted in-depth diagnostics of end-to-end O2C processes to identify inefficiencies and improvement opportunities- Designed future-state L3/L4 process solutions addressing 35+ pain points across key finance workflows- Developed customized solutions for ~20 business scenarios related to project set-up and revenue recognition, enhancing operational efficiency
Education
Shri Ram College of Commerce
Bachelor of Arts - BA
2014 — 2017
Indian School of Business
Post Graduate Programme in Management
2019 — 2020
Delhi Public School, Vasant Kunj, New Delhi
Science (PCME+Economics) in grades 11 and 12 | Secured 97.25% aggregate
2000 — 2014
Sri Ram College of Commerce
Bachelor’s Degree
2014 — 2017
Skills
- Powerpoint
- Microsoft Excel
- Microsoft Word
- Teamwork
- Team Management
- Microsoft Office
- Content Writing
- Research
- Public Speaking
- Management
- Leadership
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