Chitwant Kaur
Manager of Clinical Operations @ Optum Orange County | Master of Health Administration | USC Alumni
- Role
- Manager of Clinical Operations at Optum
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Chitwant Kaur
Graduated from the University of Southern California with a Master\'s degree in Health…
Experience
Manager of Clinical Operations
May 2024 — Present
Led cross-functional initiatives to assess and optimize clinical workflows using operational data and stakeholder feedback, reducing redundancies, improving patient throughput, and enhancing care quality- Thrived in dynamic care settings by leading change management efforts, including rapid implementation of workflow changes and staff adaptation during system transitions- Used performance dashboards to monitor key metrics (e.g, turnaround times, satisfaction scores, staffing capacity), identifying underperforming areas and implementing process improvements that lifted team output- Supported initiatives that reduced avoidable readmissions by 70% and increased preventative care adherence across patient panels- Delivered monthly data-driven reports aligning clinical KPIs with strategic goals; led initiatives that improved NPS and streamlined grievance handling through updated policy frameworks- Led the development and implementation of audit tools and corrective action plans to improve departmental performance and ensure regulatory compliance, and improved the score from 73.2% to 97.3% in six months; ensured compliance with federal, state, and local healthcare quality and safety standards, contributing to the clinic’s regulatory readiness- Worked alongside clinical leadership to align care delivery with value-based payment models, including support for HEDIS, STAR, and risk adjustment metrics- Oversaw clinical staff, lead staff and front-line supervisors, providing strategic direction, coaching, andperformance oversight to ensure alignment with organizational goals and maintain high service standards- Facilitated customer service strategy sessions with clinical leadership to ensure alignment between care experience, patient communication goals, and operational execution.
Education
University of Southern California
Master's degree
2022
California State University, Chico
Bachelor of Science - BS
2020 — 2021
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