Arun Teja Chari Chittoju
SRE Operations & Mainframe Production Support | Restoring Datasets & Job Recovery | Transitioned from Microsoft Azure Compute to UPS Mainframe Project | ServiceNow | Java Full-Stack | Incident Management
- Role
- Junior Software Engineer at Tech Mahindra
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Arun Teja Chari Chittoju
I am a Production Support and SRE Engineer dedicated to maintaining the stability of mission-critical global systems. My expertise spans both Mainframe and Azure Cloud infrastructure, where I specialize in managing high-priority incidents (P1/P2) and resolving complex live site issues. Whether I am troubleshooting logistics workflows for UPS or optimizing cloud reliability for Microsoft Azure using KQL and Azure Monitor, I focus on rapid recovery and long-term system health. I am a fast learner and a proactive problem-solver who thrives in high-pressure environments, ensuring that technical issues never stand in the way of a seamless user experience.
Experience
Junior Software Engineer
Jun 2024 — Present · Hyderabad, IN
Production Support – UPS Project (Mainframe)Incident Management: Managing P1 and P2 incidents effectively as an immediate troubleshooter.Mainframe Operations: Handling job failures, restoring datasets, and restarting/ force completing failed jobs to ensure data flow.Tooling: Using ServiceNow to track and resolve issues quickly.Internal Transition: Selected to move from the (Microsoft Azure Compute Allyis) project to the (UPS Mainframe) team due to strong performance in high-pressure incident management.Microsoft–Azure Compute Allyis Inc ProjectSRE Operations – Managed the reliability of the Azure Compute platform by resolving Severity 2, 2.5, and 3 incidents. Acted as a lead troubleshooter to fix technical issues quickly, ensuring we always met our SLA targets and kept the system stable for users.
Education
Sri Gayatri Junior College
TSBIE, MPC
Osmania University
Bachelor of Science - BSc, Mathematics Statistics and Computer Science
Sai English High School
SSC
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