Chitti Babu Yarragorla
System & Data Analyst @Explore Bike Share
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WORK HISTORY
System & Data Analyst @Explore Bike Share
Memphis, TN, US
Managed customer service operations using BCycle Admin, Zendesk, and internal systems to improve response quality and operationalefficiency.• Produced monthly and quarterly data reports by analyzing system and customer metrics to support business planning and sponsor updates.• Maintained Webflow content and applied GenAI-assisted survey analysis to identify trends and improve service workflows by 15%
EDUCATION
NRI Institute of Technology, Pothavarappadu (V), Agiripalli (M), Vijayawada Rural, PIN-821212(CC-KN)
Bachelor of Technology - BTech, Electrical, Electronic and Communications Engineering Technology/Technician
University of Memphis
Master's degree, Management Information Systems, General
ABOUT CHITTI BABU YARRAGORLA
Currently pursuing a Master’s degree in Management Information Systems at The University of Memphis, with a Bachelor’s in Electronics and Communications Engineering. Recently completed an internship with FedEx, where the focus was on enhancing operational efficiency through the development of a SharePoint-integrated chatbot and a Demand Dashboard. Core competencies include technical support, team leadership, and process optimization, with a strong foundation in IT systems and data management. At Explore Bike Share, contributed to business growth by optimizing communication systems and creating strategic solutions in collaboration with senior leaders. Known for attention to detail and aligning technology with organizational needs, they bring a collaborative approach to problem-solving. Striving to leverage diverse technical skills and educational expertise to drive innovation and foster impactful solutions within forward-thinking organizations.
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