Chitransh Mathur
Dedicated Operations Team Leader at TELUS Digital with 10+ years of experience across Operations, Quality, and Process Excellence | LSS Green Belt Certified | ChatGPT & AI in Excel | Power BI
- Role
- Operations Team Leader at TELUS Digital
- Location
- Jaipur, RJ, IN
- LinkedIn followers
- 500 followers
About Chitransh Mathur
Operations Team Leader at TELUS Digital with 10+ years of experience across Operations…
Experience
Operations Team Leader
Jul 2025 — Present · Noida, IN
Managing and monitoring Client SLAs (Service Level Agreements) to ensure consistent delivery of high-quality services.Driving operational excellence by controlling shrinkage, absenteeism, and adherence metrics.Tracking and improving key performance indicators such as FCR (First Call Resolution) and AHT (Average Handling Time).Implementing data-driven strategies to enhance customer satisfaction, efficiency, and productivity.Collaborating with cross-functional teams to identify process gaps and implement improvement initiatives.Conducting performance reviews, root cause analysis, and corrective action planning for operational challenges.Preparing and presenting client and leadership reports on SLA adherence and overall performance trends.Ensuring compliance with organizational policies and maintaining a culture of continuous improvement.
Education
Tagore Public School, Jaipur
Senior Secondary
2006 — 2008
Skills
- Business Analysis
- Java
- Strategic Planning
- Business Strategy
- Vendor Management
- Team Building
- Management
- Bpo
- Project Management
- Mis
- Customer Service
- Microsoft Word
- Team Management
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