Chitra Rathore
German Language Specialist | KYC & Risk Analyst | OTC Process | Customer Support | 5+ Years Experience | Content creator (Corporate & Lifestyle)
- Role
- Investigations Specialist at Amazon
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Chitra Rathore
German Language Specialist (B2 certified) with 5+ years of experience in KYC operations, risk analysis, OTC processes, and international customer support across European and global markets.Currently working as an RCO Investigation Specialist at Amazon, where I handle KYC verification, fraud risk identification, and compliance for sellers across Europe, UK, US, and India.I have a strong background in:• KYC & Risk Operations • German Customer Support (Calls, Chat & Email) • Order-to-Cash (OTC) Process • Handling global clients and high-volume operations Previously worked with Cognizant, Concentrix, and Widas Concepts, gaining exposure to international clients and diverse business processes.I am known for my strong communication skills in German, attention to detail, and ability to resolve complex customer issues efficiently.I am currently open to opportunities in:German Language Roles | KYC & Risk | OTC | Customer Support
Experience
Investigations Specialist
Nov 2023 — Present
Working in KYC Process. Conduct KYC verification for Amazon sellers across Europe,UK, US and India, ensuring compliance with regulatoryrequirements. Performed thorough reviews of seller documentation,identifying potential risks and mitigating fraudulentactivities. Conduct Internal audits to evaluate team performance,identifying areas for improvement and implementingprocess enhancements to optimize efficiency and accuracy.
Education
Saralify language institue
B2, German
Goethe Institut Indien
B2, German Certificate
Government Girls College, Ajmer
Bachelor of Science - BS, Mathematics
2017 — 2020
Govt. Girls college, ajmer
B.Sc. (Maths)
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