Chitra Ramasamy

About Chitra Ramasamy

I am a Customer Success–driven Cloud Consultant with 15 years of experience helping…

Experience

1. Senior Customer Proactive Consultant

   Salesforce

   Jan 2022 — Present · Bengaluru, IN

   I help enterprise customers succeed with Salesforce by combining customer success strategy with proactive technical monitoring—ensuring adoption, ROI, and platform reliability.1. Act as a trusted advisor to enterprise customers, aligning Salesforce solutions with business objectives to maximize adoption, satisfaction, and ROI.2. Conduct Quarterly/Executive Business Reviews (QBRs & EBRs) to track value realization, mitigate risks, and plan future success strategies.3. Drive product adoption and enablement, helping customers unlock value from Salesforce Commerce Cloud, Data Cloud, and AI capabilities.4. Provide proactive monitoring of cloud environments using tools like AppDynamics, Aegis, and CheckMK to identify and resolve issues before they impact business operations.5. Collaborate with cross-functional teams (Sales, Product, Support, Services) to deliver seamless customer experiences and long-term success.6. Perform root cause analysis (RCA) and deliver recommendations to optimize performance, scalability, and system resilience.

Education

• Anna University

  Master of Computer Applications - MCA

  2006 — 2009

• Anna University Chennai

  Master of Computer Applications - MCA

  2006 — 2009

Skills

• Support Engineers
• Json
• Junit
• Css
• Android Application Developer
• Software Development
• Sql
• User Interface Design
• Html
• Mobile Applications
• Agile Methodologies
• Eclipse
• Android Sdk
• Web Services
• Xml
• Hybris
• Android Development
• Php
• Mysql
• Android
• Core Java
• Java
• Html5
• Sqlite
• Javascript
• Jquery
• Mobile Devices