Chitra Mary Kumari
Senior Vice President - Product @Citi
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WORK HISTORY
Senior Vice President - Product @Citi
NJ, US
Headed Enterprise Product for Sales, defining and executing product vision, strategy, and roadmap for onboarding Institutional Clients. Responsible for CX, achieving significant gains in trade efficiency, revenue growth & operational performance.• Achieved over 25% revenue growth by revolutionizing client onboarding. Led product discovery, market research, competitive analysis & delivery, resulting in strengthened legal workflows, tailored services to a new persona, & optimized governance.• Transformed Client Experience by reducing onboarding time by nearly 50% and delivering over 300 features through insights from client interviews, rapid prototyping, continuous feedback loops. Implemented user-centered design practices resulting in enhanced usability and client satisfaction.• Established quarterly Book of Work & prioritized initiatives with Business partners, resulting in enhanced CX, revenue growth & risk reduction• Enhanced product development processes for Markets & & coached teams to scale, resulting in 30% reduction in operational cost & 25% increase in team productivity• Defined quarterly OKRs & service levels, leading cross-functional teams to launch strategic solutions for Institutional Clients, achieving key results
EDUCATION
MIT Sloan School of Management
Digital Business Strategy
Reforge
Product Management
University of Cambridge
Business and Climate Change, Net Zero Emissions
Doctor Babasaheb Ambedkar Marathwada University
Bachelors, Electronics & Telecommunication Engineering
SKILLS
ABOUT CHITRA MARY KUMARI
I bring a founder’s mindset, regulatory fluency, and deep expertise in AI and Enterprise SaaS to build platforms that monetize products and data while accelerating decisions. As an Enterprise SaaS & AI Product Leader with 15+ years driving $150M+ in revenue and efficiency impact, I operate where Product, Data, and AI converge, applying decision intelligence, data commercialization, and monetization to scale platforms that served institutional users in highly regulated, global markets.Platform Growth & Monetization Scaled SaaS to $60M+ ARR through digital expansion, pricing/packaging, and data marketplace offerings Captured 20% market share by launching a new Risk Counterparty Rating (RCR) type that mitigated bank derivative risks. Built trusted C‑suite partnerships to unlock new revenue streams in sustainability and emerging riskAI/ML Impact at Scale Delivered $12M+ in efficiency gains and 65% faster credit analysis via GenAI/NLP automation of 10k+ documents/month across 70+ locations; securely integrated 200+ data sources with zero security incidents Modernized data platforms to 90%+ adoption within 3 months, accelerating delivery velocity by 30% and reducing infrastructure costs by 40%+Product Velocity & Adoption Reimagined client onboarding to cut cycle time ~50%, driving 25% revenue growth and higher customer satisfaction Achieved 90%+ adoption of modernized data platforms within 3 months, unlocking faster shipping and lower cost to serveLeadership at Scale Led global product, engineering, and UX organizations (200–250+); founded Product Centers of Excellence serving 250+ product and UX leaders Influenced stakeholders across legal, sales, operations, risk, and compliance to adopt new digital operating models Recognized for executive presence and board‑level guidance elevating product excellence in complex, matrixed organizationsWhat I valueResponsible innovation, scalable growth, and building collaborative, high-performing teams that excel in their craft. I am committed to mentoring emerging product leaders and creating systems that scale both people and platforms.Specialties: Product Strategy, AI/ML/GenAI & NLP, Decision Intelligence, Data Commercialization, Monetization & Pricing, Enterprise SaaS, Platform Modernization, Market Expansion, Global Team Leadership, Cloud Strategy, Regulatory Compliance, Risk Management, C‑Level Partnership, Agile/SAFe Delivery, Stakeholder Engagement, Talent Development
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