Chitra Krishnan

Delivering happiness at Zoom

Role
New Product Introduction Manager Npi Senior Business Analyst at Zoom
Location
Fremont, CA, US
LinkedIn followers
500 followers

About Chitra Krishnan

Solution oriented Business Analyst with cross-functional experience in the IT industry with specialization in the areas of CRM Strategy & Business Analysis, CPQ process, Product Management, Business process reengineering, Technical documentation and Process implementation.Proven track record in grooming product backlog, creating user stories with detailed acceptance criteria and leading sprint planning sessions with IT and Business. Front ending User Acceptance Testing, User Training sessions and supporting production deployments.Working with IT product management, development teams and various business partners to successfully deliver solutions for various business needs. Strategically planning and maintaining the product roadmap.Certified Salesforce.com Administrator with experience managing various instances of the SaaS application in a system admin capacity.Proficient in CPQ process and functionalities including product configuration, rule, discounting, Discount Approval Matrix and Quote template structure. Specialties: Customer Relationship Management, Configure Price Quote, Project Management, Product Management, Client Engagement, Business Analysis, Change Management, Data Analysis, Process Engineering, User Acceptance Testing

Experience

  1. New Product Introduction Manager Npi Senior Business Analyst

    Zoom

    Nov 2021 — Present

Education

  • Product School

    Product Management Certification, Product Management

  • Annamalai University

    Master’s Degree, Computer Science

Skills

  • Business Intelligence
  • Saas
  • Integration
  • Business Analysis
  • Soa
  • Vendor Management
  • Microsoft Sql Server
  • Sdlc
  • Enterprise Architecture
  • Project Management
  • Oracle
  • Requirements Analysis
  • Cloud Computing
  • Unix
  • Sql
  • Siebel

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Chitra Krishnan — New Product Introduction Manager Npi Senior Business Analyst at Zoom in Fremont, CA, US | Unifers