Chitra Devi Thangavel

About Chitra Devi Thangavel

Hi, I\'m Chitra Devi, a customer-focused Parts Manager with 8+ years of experience in automotive spare parts, retail operations, and inventory management. I started my career managing a small outlet, and over the years, I’ve built a strong passion for streamlined operations, customer satisfaction, and data-driven planning. What I DoI help dealerships run efficiently by improving parts availability, order accuracy, vendor coordination, and team productivity. My approach is simple and proven:measure → optimize → deliver consistent results. Key Achievements* Increased parts availability from 30% → 95% across outlets* Boosted monthly sales from → 1,200+ units* Eliminated customer complaints (10/month → 0) with better tracking & delivery* Reduced excess inventory from ₹5 lakh → ₹3.5 lakh, improving stock turnover* Achieved annual supplier savings of ₹1.5 lakh through negotiation* Improved staff performance from 70% → 90%, training 10+ team members* Enhanced order accuracy from 90% → 98% using strong DMS controls Skills & Expertise Inventory Management | Spare Parts Operations | Stock Control | Vendor Negotiation | DMS | CRM | Supply Chain Coordination | Retail Operations | Demand Forecasting | Customer Satisfaction | Team Leadership | Cost Reduction | Operations Planning | Process Improvement What Makes Me Unique I blend process discipline with a customer-first mindset, helping dealerships achieve **smooth operations, higher sales, and predictable performance. Future Goals I aim to grow into multi-outlet parts operations, supply chain roles, or senior dealership operations management, where I can deliver measurable improvements. Let’s Connect mailto:y••••••••@gmail.com

Experience

1. Spare Part Manager

   Maruti Suzuki India Limited

   May 2022 — Present · Tamil Nadu, IN

   Parts Manager – PLA Motors (Maruti Suzuki)Dindigul | May 2022 – Present* Improved parts availability from 30% to 95% through systematic backorder follow-up and stock planning.* Boosted monthly parts sales from to 1,200+ units using demand forecasting and inventory optimisation.* Achieved zero customer complaints (reduced from 10/month) with improved order tracking & delivery coordination.* Reduced supplier delivery lead time from 10 days to 7 days, increasing operational efficiency.* Negotiated better terms with suppliers, generating ₹1.5 lakh annual cost savings.* Trained and developed 10+ team members, improving team performance from 70% to 90%.* Enhanced order accuracy from 90% to 98% using strong DMS process controls.Core Skills: Inventory Control, Spare Parts Operations, Vendor Negotiation, DMS, CRM, Team Leadership, Retail Operations, Sales Growth, Process Improvement.

Education

• Mother Teresa Women's University, Kodaikanal

  Master of science, Information Technology