Chitimireddy Sai Pradeep Reddy
Consultant @Genpact
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WORK HISTORY
Consultant @Genpact
Hyderabad, IN
EDUCATION
Rvr and Jc College of Engineering
Bachelor of Technology, Mechanical Engineering
ABOUT CHITIMIREDDY SAI PRADEEP REDDY
ServiceNow Administrator & Developer with 3+ years of experience in delivering ITSM, SPM, CSM, and HRSD solutions. Skilled in implementing and customizing core ITSM processes including Incident, Problem, Change, Service Catalog, Knowledge Management, and SLAs. Strong expertise in scripting (Business Rules, Client Scripts, UI Policies, UI Actions), workflows, Flow Designer, and notifications. Proficient in user/role/group administration, ACLs, dictionaries, reports, and update set migrations. Hands-on experience with REST/SOAP integrations including Saviynt, Amazon S3, and other third-party platforms.Knowledgeable in HRSD Employee Document Management (document types, security policies, retention rules) and capable of delivering scalable ServiceNow solutions that improve efficiency, compliance, and customer satisfaction.Experienced in configuring ESC portals and enabling Dynamic as well as Manual Translation of forms to enhance accessibility and user adoption.
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