Chiss B.

About Chiss B.

Experienced Information Technology Support Technician with a demonstrated history of working in the education management industry. Skilled in Spanish, Printer Support, Lexmark Printers, Smartboard, and Printer Drivers, computer repair, iMac, Windows, Data backup, New setups, outlook, windows 7, 8, 8.1, 10, reimage, Active directory, ticketing system, troubleshooting, Microsoft office, password reset. Strong information technology professional graduated from CUNY New York City College of Technology.

Experience

1. Bilingual Technical Support Representative

   Zebra Technologies

   Dec 2025 — Present

   Zebra Technologies — Bilingual Technical Support RepresentativeDec 2025 - Present Provided front-line technical and customer support viaphone for internal teams and external retail clients Assisted customers throughout the full inventory process, ensuring accurate and effi cient self-scan inventory execution Guided clients through the setup and use of inventory scanners such as scanners Z2180 & TC22 & TC26, Honeywell, access points, and related equipment Supported users with accessing and navigating the reporting dashboard to review inventory data Coordinated with internal operations teams to ensure the timely processing of equipment orders and service requests Accurately documented customer interactions, issues, and resolutions in the department database (Ivanti). Delivered clear information about company products and services while following established procedures Routed callers to appropriate departments and resources as needed Escalated complex technical or operational issues to senior support representatives for resolution Maintained professionalism and accuracy while working independently during overnight shifts

Education

• City Tech, CUNY

  Computer Systems Technology B.A, Network and Security

  2017

• Borough of Manhattan Community College

  Associate of Arts and Sciences (A.A.S.), Computer Systems Networking and Telecommunications

  2014 — 2016