Chisom Okoye
Operations Manager @The Business Wife
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WORK HISTORY
Operations Manager @The Business Wife
Scaling Operations for Business Growth- Developed and implemented Standard Operating Procedures (SOPs) to streamline workflows, reducing customer service response times by 30%- Optimized operational frameworks to support scalability as trading volumes increased.Financial Optimization & Risk Management- Managed cash flow and merchant account reconciliation, ensuring 100% timely settlements- Implemented a chargeback dispute resolution system, reducing financial losses from fraudulent claims by 25%.Cross-Departmental Collaboration & Leadership- Led remote team coordination, ensuring seamless communication between marketing, customer service, and risk management teams- Spearheaded weekly strategy meetings to align operations with business objectives.Enhancing Customer Experience & Retention- Automated customer support workflows, cutting response times by 40% and increasing client retention by 15%- Introduced performance tracking systems, giving leadership real-time insights into operational efficiency.
EDUCATION
University of Cape Coast
O.D
Future Females Business School
BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES
ABOUT CHISOM OKOYE
I build systems that work. 7+ years across healthcare, tech, gaming, and social…
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