Chirantha Sirikumara

Customer Service Manager @Tesco

Dundee, GB

As a Customer Service Manager at the Tesco Customer Engagement Center, the role involved expertly managing customer complaints and ensuring a seamless shopping experience. Efficiently handled issues related to Grocery Home Shopping and the Tesco Clubcard Help Line, providing technical support and resolving various customer concerns. By proactively addressing complaints and offering solutions, the manager significantly improved service quality and operational efficiency. This dedication to customer satisfaction ensured that customers received prompt assistance and support, enhancing their overall experience with Tesco\'s services.Key Responsibilities:Grocery Home Shopping - Complaint Management:Handled complex customer complaints related to Tesco online orders with empathy and efficiency.Utilized advanced internal tracking systems to assist customers with order tracking issues.Liaised with store managers to expedite payment resolutions for failed online transactions.Implemented a streamlined process for processing refunds, ensuring prompt resolution for dissatisfied customers.Tesco Clubcard - Help Line:Issued replacement Clubcards to customers promptly, ensuring minimal disruption.Provided expert technical assistance to customers struggling with online account setup and management.Consolidated multiple Clubcard accounts for customers, maintaining data integrity and accuracy.Facilitated account merges for partners, enhancing the customer loyalty experience.Addressed complex issues related to the conversion of Clubcard vouchers into high-value reward partner tokens.

Nalanda College

Advance level in Maths

The Chartered Institute of Management Accountants

CIMA passed finalist

University of Staffordshire

Bsc (Hons) in Business Information Technology, Information Technology