Chiranjibi P.
Strategic Incident & Service Manager @E.ON
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WORK HISTORY
Strategic Incident & Service Manager @E.ON
Essen, DE
Owned end-to-end Service Delivery and IT Operations for Azure-based products within the ITIL framework. • Led operational performance across teams and external providers, enhancing service availability and stability. • Managed major incidents (Severity 1 & 2) with rapid resolution and effective stakeholder communication. • Chaired Change Advisory Board meetings to govern risk-managed production changes and controlled deployments.
EDUCATION
NIMS University
Master of Business Administration (M.B.A.), Operations (Information Technology Management)
IETE
Bachelor of Technology (B.Tech), Electronics and Communications Engineering
Institute of Management Technology, Ghaziabad
Post Graduate Diploma in Management, Information Systems
SKILLS
ABOUT CHIRANJIBI P.
With over three years of experience as a Strategic Incident & Service Manager at E.ON, the focus is on overseeing end-to-end service operations within the ITIL Service Management framework. This includes IT operations and automation, maintaining business continuity on Azure Cloud, and facilitating vendor management and procurement processes. Additionally, contributions are made to organizational efficiency through chairing Change Advisory Board meetings and validating changes for production implementation. E.ON benefits from expertise in disaster recovery management, enabling resilience through effective planning and implementation. Collaborating with service operations teams, the goal is to uphold service reliability while enhancing operational efficiency. A commitment to service excellence ensures alignment with organizational goals through robust IT operations and vendor management practices.
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