Chiranjeevi Kintada
Head of Operations | Performance Management, IT Service Management, Product Delivery
- Role
- Head of Operations at Cryptoforce India
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Chiranjeevi Kintada
Results-driven Customer Support and Operations leader with 12+ years of progressive…
Experience
Head of Operations
Oct 2024 — Present · Hyderabad, IN
Leading end-to-end customer operations and IT infrastructure for one of India’s premier cryptocurrency exchanges. Overseeing a comprehensive 24/7 support ecosystem handling 500+ daily customer interactions across multiple channels while managing critical IT operations and security protocols.Key achievements include:• Achieved 92% customer satisfaction (CSAT) score within first quarter through implementation of satisfaction tracking systems and performance metrics• Reduced average response time by 40% through strategic process optimization and targeted staff training initiatives• Established efficient escalation protocols resulting in 25% faster resolution of complex customer issues• Managed operational budget exceeding ₹5Cr with full responsibility for resource allocation and performance outcomes• Developed and implemented comprehensive security measures protecting user funds and sensitive data• Created infrastructure upgrade roadmaps ensuring platform scalability while maintaining alignment with evolving regulatory requirements• Fostered strategic partnerships with global technology providers to enhance platform stability and securityCurrently leading multiple specialized teams including IT Operations, Technical Support, Customer Experience, and Banking Support to deliver seamless service across all customer touchpoints.
Education
Institute of Management Technology, Ghaziabad
Advance General Management Program, Business Administration and Management, General
Sainik School Korukonda
Senior Secondary Education, Mathematics and Science
2000 — 2007
Deakin University
Master of Business Administration - MBA, Business Administration and Management, Global
Wingsss College Of Aviation Technology
Aircraft Maintenance Engineering - Avionics, Aeronautics/Aviation/Aerospace Science and Technology, General
Singhania University
Bachelor of Science (B.S.), Aeronautics/Aviation/Aerospace Science and Technology, General
2009 — 2012
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.